New Account Registration more topics

What is Keeneland Select?

Keenelandselect.com is the advanced deposit wagering platform of the Keeneland Association. It operates as an independent Advance Deposit Wagering (ADW) site licensed and operated by Churchill Downs Technology Initiatives Company.

Why should I use Keeneland Select?

Keeneland Select is different compared to many other ADWs because it is committed to delivering you the very best online wagering experience possible, while also giving back to the industry. A portion of the proceeds from Keeneland Select will be reinvested in the Thoroughbred industry in the form of higher purses, support of player initiatives, generous rewards and much more.

Keenelandselect.com also has the racing you want to play. Coupled with one of the most trusted brand names in the business and our lucrative player rewards program - Select Rewards - you get one formidable entry. Now with the addition of the superior lineup of Brisnet handicapping products, Keeneland Select stands out as the preferred account wagering choice.

How much does it cost to use Keeneland Select?

Nothing. There are no fees to use Keenelandselect.com. However, in order to open an account you must make a minimum $25 deposit. This is a requirement of the State of Oregon. Certain optional premium products will be available for purchase. If an account has no activity for a period of nine months, Keeneland Select may charge a minimal account maintenance fee.

How much does it cost to make a deposit?

Click "Join Now" and provide the information required to create the account. Once the account has been created, you will need to add funds to the account. When opening a wagering account, the Oregon Racing Commission requires a minimum initial deposit of $25 or more. Failure to make the minimum initial deposit will result in the closing of your account. An account can be reopened by Keeneland Select upon receipt of initial deposit and subject to acceptance. Keeneland Select requires the following to open a wagering account:

• Provide the following personal information: name, phone number, email address, residence address, mailing address (if different), social security number and driver's license number and state.
• You must be a resident of Kentucky, Arkansas, Louisiana, Florida or Ohio to open a Keeneland Select account.
• Have read and agree to abide by all of the Terms and Conditions set forth by Keeneland Select .
• Allow Keenelandselect.com to use third party services to authenticate your account information. All information used to authenticate your account is kept completely confidential.
• Agree to pay all charges posted to your Keenelandselect.com account.
• Allow Keenelandselect.com to open an advance deposit wagering (ADW) account in your name and to manage funds on your behalf.
• Notify Keenelandselect.com immediately about any change of address.
• Refrain from wagering if you relocate to any state or country that does not allow pari-mutuel wagering.
• Acknowledge that Keeneland Select reserves the right to report unusual or suspicious activity to the proper authorities.
• Only one account per person is allowed. Keeneland Select reserves the right to reject an application for any reason.

To sign up today, please go to Keenelandselect.com Sign Up page.

If you have any questions about opening an account, contact Player Services toll-free at 855-KEE-BETS or 855-533-2387. Hours are 9:00am to 12:00am Eastern seven days a week.

Are there any restrictions on Keenelandselect.com?

Yes. You must be at least 18 years of age and a resident of Kentucky, Arkansas, Louisiana, Florida or Ohio which are the only states where the Keenelandselect.com wagering system is available. Keeneland Select reserves the right to deny the request to open an account or to close an account for any reason.

By opening and using a Keenelandselect.com account, you understand and agree that all wagers accepted by Keenelandselect.com are accepted in and are deemed to take place in the State of Oregon where Keenelandselect.com maintains its wagering hub along with a Multi-Jurisdictional Simulcasting and Interactive Wagering Totalizator Hub License issued by the Oregon Racing Commission. Oregon law governs the Keenelandselect.com website and all transactions conducted via the Keenelandselect.com wagering system. By opening a Keenelandselect.com account and using the Keenelandselect.com wagering system, you consent to Oregon law governing your use of this website and transactions conducted through the Keenelandselect.com wagering system.

What do I need to do to place wagers?

Go to www.Keenelandselect.com and sign in using your unique username and password. Keeneland Select players may also use the following phone number to place wagers, check on account status or access Player Services, 855-KEE-BETS or 855-533-2387 9:00am to 12:00am Eastern.

Keenelandselect.com employs strict privacy and protection methods in order to insure the highest level of wagering security and integrity. Keenelandselect.com accounts may only be accessed by the registered account holder using their unique, valid login information (username, password, etc.)

The maximum wagering amount allowed is $2,500 (US) per transaction. The maximum show wager amount is $5,000 (US). The wagering amounts are also dependent on the host racetrack and Keeneland Select rules. All wagers are commingled with wagering pools at the host racetrack and will be subject to host racetrack restrictions. In the case of multiple wagers such as a daily double or an exacta box, the base wager is multiplied by the number of combinations to determine the amount of the total wager. Wagers will only be accepted that do not exceed the current balance of players' respective wagering account. All approved wagers will be withdrawn from the account holder's wagering account prior to submission of wager. Winning wagers will be credited to account holder's Keenelandselect.com account upon posting of official results by the respective host racetrack.

Keenelandselect.com reserves the right to refuse any wagering transaction for any reason. Any and all wagers placed from non-wagering jurisdictions will not be accepted.

Under certain circumstances Keenelandselect.com may operate separate wagering pools from the host racetrack. Separate pools will be subject to rules and regulations of the Oregon Racing Commission.

If for some reason we are unable to commingle your wager with the host racetrack wagering pool, your wager will be refunded to your account.

Requested wagers that are unsuccessful, ineffective or non-permissible for any reason (including any and all track errors, tote malfunction, communications failures, et. al.) will be canceled and the full wagered amount will be refunded to Keenelandselect.com player account.

How long does it take to set up an account?

Once your application is accepted and your credit card is verified, or you have deposited funds through one of the available methods, you are ready to play.

How do I make deposits to my wagering account?

To make your initial deposit, see the options under "Manage Your Account". A deposit can be made: (1) by using EZmoney which draws funds from your checking or money market account, or (2) by using a Green Dot MoneyPak which can be purchased at over 50,000 retailers nationwide, or (3) by Credit/Debit Card (if gambling transactions are permitted by your banking institution); or (4) by Bank Wire Transfer; or (5) by In Person Walk In Cash Deposit; or (6) by sending a personal check (which takes 5 days to clear), certified check, travelers check, or money order through the mail. Keeneland Select requires ALL customers to fill out and sign a Draft Authorization Form for future credit/debit card transactions, future withdrawals, and for IRS W2-G purposes. This form can be found under "Manage Your Account". Below is a list of deposit methods offered to fund your Keenelandselect.com account:

EZmoney

Keenelandselect.com - FREE method for depositing funds. Transfer funds electronically between your checking/saving/money market account and your wagering account. For more information see our EZmoney FAQ page.

Debit or ATM Card Online

Debit or ATM Card Online is a convenient, secure and easy way to deposit to your account with your Visa/MasterCard Debit Card or your ATM Card online. This option to fund your wagering account brings the convenience and security of a Debit card online. All you need is your Debit card and preferably a PIN associated with it. Please read Debit or ATM Card Online FAQs for more information.

Green Dot MoneyPak

Add funds to your account using cash with the Green Dot MoneyPak and get instant access to your deposited funds. Green Dot MoneyPaks can be purchased at thousands of retailers nationwide (Walmart, Walgreens, CVS, Rite Aid, Kroger, etc.).

• A maximum of FOUR deposits and/or $1,500 within a 24 hr. period.
• A maximum of SEVEN deposits and/or $3,500 within a SEVEN day period.
• A maximum of TWENTY deposits and/or $5,000 within a THIRTY day period.

For example: Players who attempt to load their 5th MoneyPak in 24hrs will not be able to complete their transaction. All funds that the customer loaded to their MoneyPak will remain as a balance on the MoneyPak. In this scenario, the customer would be able to apply those funds to their account after 24 hours had elapsed.

Credit/Debit Card

Use your Visa or Mastercard to fund your wagering account. Be advised that some banks may charge a cash advance fee on credit cards. Please check with your bank for details. Generally, there are no cash advance fees when you use a debit card. Many credit/debit card issuers (banks) restrict online wagering transactions. In addition, there is a $5.00 per transaction fee for credit/debit card transactions processed online and 4.5% fee for credit/debit card transactions processed over the telephone.

Wire Transfer

Transfer funds directly from your bank account into your Keenelandselect.com account via wire transfer.

Personal Check

Fund your wagering account by sending a personal check. Please remember that personal checks take five (5) business days to clear.

Walk-In Cash Deposit (In Person)

In-person cash deposits can be made at Keeneland Select Call Center in Lexington Kentucky or at Keeneland Race Course using the Keeneland Select information window located trackside on the third floor of the grandstand.

Which credit and debit cards do you accept for deposits?

MasterCard and Visa are accepted for online deposits including debit cards which carry one of those logos. In addition, MasterCard and Visa cards are also accepted for phone in deposits. Phone in deposits are processed through Global Cash and carry a 4.5% transaction fee and are processed as a cash advance. Online deposits are processed as "purchases" however some credit card banks may treat them as cash advances. We cannot be responsible if your bank treats an online deposit as a cash advance. Credit and debit card deposits may also be phoned in to Player Services at 855-KEE-BETS or 855-533-2387 9:00am to 12:00am Eastern.

Wagering more topics

When do wagers need to be placed?

Wagers can be placed up to post time. Note that some tracks now close wagering earlier. To avoid being shut out due to delays over the Internet, we recommend that wagers be placed as early as possible.

What types of wagers are accepted?

We support nearly all wager types offered by our member tracks. The wagering menu will virtually mirror the tracks' wagering menus with the exception of parlay wagers (such as twin-trifecta or tri-super) which require an exchange ticket.

Are transactions confidential?

All wagers and transactions are completely confidential.

How is my wagering dollar distributed?

Because all wagers are incorporated into the host track's wagering pools, the horsemen, the state and the racetracks share in the revenue.

What tracks are available on Keeneland Select?

Players can wager on almost all North American thoroughbred, standardbred and quarterhorse tracks as well as United Kingdom, Australian and other foreign tracks.  See the current list of tracks here.

Is it possible to cancel wagers?

Yes. The Keeneland Select Wager Cancellation feature enables customers to quickly and easily cancel a wager online (within reasonable pre-defined limits).

Note: If you're using an older Firefox v2 browser, you will need to upgrade to the newer Firefox 3.x browser to utilize the wager cancellation feature.

How do I cancel a previously submitted wager?

Navigate to the "Recall Today's Bets" screen to initiate a wager cancellation: From the Keenelandselect.com wagering interface, select "Recall Today's Bets" from the "More Options" dropdown on the wagering interface. From the "Keeneland Select TV" application, click the "Recall Today's Bets" link on the "Wager" widget to access "Recall Today's Bets". Then, from the Recall Today's Bets screen, follow these simple steps:

(1) Click the trash bin image associated with the specific wager you wish to cancel

(2) If you have not previously accepted the Wager Cancellation Terms & Conditions, click "accept" when prompted.

(3) Click "Yes" to confirm your cancellation request when prompted.

(4) Upon successful completion of the wager cancellation, the Recall Today's Bets screen output will display the cancelled wager(s) in RED.

What are the pre-defined limits for wager cancellations?

Keeneland Select account holders may request to cancel up to a maximum of twenty (20) wagers per week. In addition, a maximum wager amount of $750 ($3,000 for VIP accounts) is permitted for wager cancellations.

Are current odds available and how up-to-date are they?

Yes. Odds are broadcast directly from our member racetracks and updated every sixty (60) seconds.

What happens to my wager when a horse has been scratched that is part of my wager?

Keeneland Select follows the rules in the jurisdiction where the host track is located. Keeneland Select will provide refunds or assign other horses in accordance with the member track's policies for handling scratches. The decision of the host track is final. In many jurisdictions the following rules apply:

Single Race Wagers:

Win - Place - Show: If the runner scratches, then the money will be refunded after the race goes official.

Exacta: If one or more of your selected horses are scratched, you will receive a refund for the wager(s) involving the scratched horse(s).

Trifecta: If one or more of your selected horses are scratched, you will receive a refund for the wager(s) involving the scratched horse(s).

Superfecta: If one or more of your selected horses is scratched, you will receive a refund for the wager(s) involving the scratched horse(s).

Super Hi-5: If one or more of your selected horses is scratched, you will receive a refund for the wager(s) involving the scratched horse(s)

Multiple Race Wagers:

Daily Double: If you selected the winner of the first leg and the selected horse in the second leg is scratched, you will receive a consolation double payout.

Pick 3: At most tracks, if the Player's horse is scratched BEFORE the first leg is run, the Player will receive a refund. If your wager is still live going into the second or third leg and the selected horse is scratched, you will receive a consolation payoff provided that your wager wins the other two legs.

Pick N: At most tracks, if the Player's horse is scratched in ANY LEG, the Player will receive the post time favorite as a substitute for each scratched runner in each leg. If you have the post time favorite included in your wager and have more than one horse included in that leg, and one or more of the selected horses are scratched, you will receive the post time favorite for each horse that scratched. In other words, you may have placed the wager only once using the post time favorite, but if any number of your other selections in that leg is scratched, you will receive the post time favorite for each horse scratched in lieu of the horse(s) in this wager.

If I have a Keenelandselect.com account can I still wager via telephone?

Yes. Players may place wagers by phone by calling 855-KEE-BETS or 855-533-2387 9:00am to 12:00am Eastern. Phone wagering is available with a live operator or by touchtone or voice recognition (IVR). Access track codes for the IVR system by clicking here. Wagering codes can be found by clicking here. 

Do you offer wagering and program information on Harness racing as well as Thoroughbred racing?

Yes. We offer Harness and Thoroughbred program information for the tracks covered. Please check our Schedule for available tracks.

Where can I learn more about wagering online?

• How to Bet / Making Wagers Online
• Types of Wagers and Calculating the cost of your wagers

Handicapping more topics

What racing information is available?

Members can view basic track program information, weather conditions, late changes, real-time odds, scratches, exotic probable payouts and live video for selected tracks. Keeneland Select offers value-added handicapping information to assist horseplayers in their wagering.

Are Past Performances available online?

Yes. Brisnet.com Past Performances (PP's) and Insider Picks & Power Plays are FREE** when you place a wager on the track you have purchased a past performance for via Keenelandselect.com. Credits are applied to the user's Brisnet account 2-3 days after wagering. Keeneland Select and Bloodstock Research Information Services reserve the right to change the offer at any time. Harness PP's are not included in this offer. Customers can access PP's and other reports under "Handicapping" on our website.

**Please Note:

FREE PP POLICY

Keeneland Select members receive complimentary past performances on every Thoroughbred track they wager on. The wagering requirement also applies for the FREE Insider Picks & Power Plays.

How can I access Past Performances and other handicapping information products?

Two different interfaces are available for accessing handicapping products on Keenelandselect.com:

1. Handicapping information pages can be accessed via the "handicapping" button on the Keenelandselect.com top navigation bar.

-or-

2. A handicapping information pop-up window can be launched via the "View PP" or "Free PP" links on the basic or advanced program pages of Keeneland Select Express.

Both handicapping product interfaces provide the same suite of handicapping information products and prices. However, the pages accessed via the "handicapping" button include dates covering several days of racing. Whereas, the Keeneland Select Express pop-up handicapping window contains files for only today's and tomorrow's racing.

Will I be charged twice if I access the same race card for a specific product both today and tomorrow?

No. Your account will only be charged once - provided the product, track and race card dates are the same.

I can't find a product I already downloaded. Can I download it again without additional charges?

Yes. Regardless of how many times you download the product, your account will only be charged once - provided the product, track and race card dates are the same.

Is video streaming available?

Yes. Video streaming for live racing is available for many tracks. You will get better video streaming when using Windows Media Player 9 or better which requires Windows 98 SE or later version operating system and Internet Explorer 6.0. Windows XP users will use Media Player 10 or 11 Series. Older operating systems may use Windows Media 7.

**IMPORTANT: YOU MUST HAVE POPUP BLOCKERS DISABLED TO VIEW LIVE VIDEO. For instructions on how to disable popup blockers on your computer, please GO HERE.

In order to view Race Replays, Players can use the following video players:

Windows Media player on Windows OS

Real Player Media player on Windows OS

Flip4mac Media Player on Mac OS

Some players may experience difficulties with Real Player on a Windows OS due to Windows Media Player typically being defaulted as the player for these file types. If you have any problems or questions, please do not hesitate to call Player Services at 855-KEE-BETS or 855-533-2387 9:00am to 12:00am Eastern.

Account Information more topics

Do Keeneland Select account holders have credit card deposit limits?

Yes. There is a minimum of $50 and a maximum limit of $500 on your initial credit card deposit. Please note these limits do not apply to deposits by debit card, Bank Wire Transfer, money order, cashier's check or personal check.

I know my card and credit limit are good, why am I being declined?

If you are declined for any reason, a message will appear on the screen with the reason for the decline. One common reason for a credit card decline by the credit card issuing bank (other than over credit limit) is address verification. On the "Add More Funds Electronically" page, the fields will automatically be filled in with the account information including address. If the address on your credit card billing is different, you will need to change the information in the address fields to match your credit card billing address.

I am receiving a "Transaction Result #12 Declined" message and I know my card is good. What is causing this decline message?

Our credit card processing system has been returning declined transactions at a higher rate than normal with this message. Many credit card issuing banks have decided to ban online credit card transactions for internet gambling, and although primarily designed to impact internet casinos, it is hitting us too.

We highly recommend the use of EZmoney for deposits as there are no fees for this service. You may also call Player Services toll-free at 855-KEE-BETS or 855-533-2387 9:00am to 12:00am Eastern to make a deposit over the telephone (which uses a different card processor).

Deposits over the telephone are processed by Global Cash, and may be charged as a cash advance to your credit card. The service fee is 4.5%, but you may be charged an additional cash advance fee by your bank.

I would prefer to mail a money order or personal check. Where do I send it?

Money orders and cashier's checks are deposited in your wagering account the same day as received. Personal checks are held five days to clear. Please DO NOT send cash. A money order, cashier's check, or personal check deposit should be made payable to Keeneland Select and mailed to:

Keeneland Select

P.O. Box 8510

Lexington, KY 40533-8510

If you want to send a deposit via overnight delivery, we recommend using UPS, Emery, FedEx, Airborne Express, and DHL over using the U.S. Postal Express Mail Service since their service has not been timely. If you wish to send your deposits by overnight delivery, please send it to:

Keeneland Select

801 Corporate Dr.

Lexington, KY 40503-5404

855-KEE-BETS or 855-533-2387

How do I send a Bank Wire Transfer?

Please call Keeneland Select Player Services toll-free at 855-KEE-BETS or 855-533-2387 9:00am to 12:00am Eastern for instructions and information for a wire transfer. Such transfers must be completed during regular banking hours.

Why can't I access my account (login, account balance, wagering etc.) at certain times?

For maintenance reasons these features may be disabled between 2:00 am and 5:00 am ET. This maintenance is necessary to provide you with the best possible wagering experience during normal racing hours.

Can I access probable payouts?

You can access various probable payouts based on the track and the race.

Which pool does my money go into?

Your wager will be commingled into the appropriate pool of the host track.

How long after the race does it take for winnings to post to my account?

Your wager log update takes only a few minutes from the time the official race results are posted at the track.

When and how do I know if my wager is accepted?

An on-screen wager confirmation, accompanied by a ticket number, is provided within seconds of submitting a wager. There is a Print button located on the confirmation screen if you wish to print the ticket for your records. If a wager is not processed by the host track commingled pools, the Oregon Racing Commission requires Keeneland Select to refund the amount of the wager to the accountholder.

Will I be able to see my wagering record?

You will be able to see the history of the current day's wagers by selecting "Recall Today's Bets" from either the "Manage Your Account" page or the wagering screen. You can also see your complete account history which contains wagering activity details and deposit and withdrawal information. This feature can be found by selecting "Detailed Account History Report" on the "Manage Your Account" page. This report can assist you in your record keeping.

Will I be able to see my balance online?

Your account balance is available online from either the "Manage Your Account Page" or the wagering screen.

What information is recorded in the wager log?

Your "Recall Today's Bets" screen will show all of your wagers for the current day, along with ticket serial numbers, amount and type of bet, whether the bet was a winner or loser, and the amount of the win or loss. For previous days, go to "Detailed Account History Report" on the "Manage Your Account" page.

How are funds withdrawn from my online wagering account?

To request a withdrawal, go to "Manage Your Account" and click on "Withdraw Funds". Keeneland Select offers several methods for easy withdrawal:

By Phone: Withdrawals may be requested via phone by calling our player services center at 855-KEE-BETS or 855-533-2387 9:00am to 12:00am Eastern. Withdrawal requests can only be made by the account holder and upon verification of the account holder's identity. Withdrawal requests made via phone will be processed by check mailed to the registered account holder's address on record and will be mailed within five (5) business days of receiving the request.

EZmoney: Please see our EZmoney FAQ page here.

At Keeneland Race Course:  Withdrawals may be requested in person at Keeneland Race Track. Go to the Keeneland Select window located on the third floor of the Grandstand.

Can I have my winnings transferred to my bank account?

Members who have completed the documentation for EZmoney and have made a successful deposit, may make a withdrawal via EZmoney. The funds are sent directly to your checking account.

How do I dispute a miscalculation?

Call the Player Services toll-free at 855-KEE-BETS or 855-533-2387 9:00am to 12:00am Eastern and speak to a Player Services Representative.

What information is Keeneland Select required by law to give the IRS concerning account activity?

Keeneland Select is required to report to the IRS on Form W2-G all wagering transactions which return a payoff of $600 or more in gambling winnings if such winnings are at least 300 times the amount of the wager. Keeneland Select will also withhold funds at the standard IRS rate of 25% from wagers where the aggregate total proceeds of identical bets exceeds $5,000 and if the winnings are at least 300 times the amount of the wager.

Will there be any documentation for Keeneland Select online wagering that the IRS will accept for losing tickets, to be balanced against winning tickets when there are signers?

If you do not have internet access, customers may request an "Account Activity Report" from Keenelandselect.com for the calendar year. This computer-generated report will be mailed to the account holder within 10 days of receipt of the request. This information is also available online by selecting "Detailed Account History Report" on the "Manage Your Account" page which you can print out.

What happens if I forget my PIN?

Your PIN is required for you to access your account for telephone wagering through a operator or IVR.  Should you forget your PIN, you must contact Player Services toll-free at 855-KEE-BETS or 855-533-2387 9:00am to 12:00am Eastern as soon as possible for a replacement or change it through the Manage My Account section on www.Keenelandselect.com.

Technical Help more topics

**IMPORTANT: YOU MUST HAVE POPUP BLOCKERS DISABLED TO VIEW LIVE VIDEO. For instructions on how to disable popup blockers on your computer, please GO HERE.

Is technical help available?

Please continue reading this FAQ (Frequently Asked Questions) page to see if your question is answered. Known compatibility issues will be discussed in this section.

What is remote desktop?

Remote desktop refers to the ability to remotely control a computer as if you were sitting in front of it. We recommend using the free software Team Viewer for remote desktop capabilities.

Do you support cable modems, ISDN, ADSL and T-1?

Yes. Connection speed is dependent on your access provider, but high-speed internet connections are not required to access the Keenelandselect.com service.

How do I download the latest version of Windows Media Player?

To download Windows Media Player, click here to go the Microsoft download center. Once on the page, first choose the version of Windows you are running and then click the "download" button to proceed.

Do you support America Online?

Users of AOL version 4.0 and higher should experience no difficulty using the Keenelandselect.com system. Users of AOL version 3.0 or earlier will not be able to access the wagering and account maintenance portions of the web site.

Are any specific browsers or software required?

No. Your internet browser must support Secure Socket Layer encryption and Java Script, to access the wagering and account maintenance portions of the website. Most currently available browsers are acceptable, including Internet Explorer and Netscape. For best results, your Display Setting (monitor) should be set at 1024 x 768 pixels.

There is no special software needed to use Keenelandselect.com. You will however, need to have Adobe Acrobat Reader installed to view certain forms and reports. You can download the FREE Adobe Acrobat Reader here.

I have an Apple Macintosh computer. Can I use Keenelandselect.com?

If you're using an Apple computer, you'll need to have the Flip4Mac plugin installed to be able to view race replays and live video. You can download the FREE Flip4Mac here.

I have an older PC. What are the minimum PC requirements for using Keenelandselect.com?

An Internet connection faster than 56K. Please make sure your Display Setting (monitor) is set at 1024 x 768 pixels or greater.

Recommended Internet Browser Versions

Keenelandselect.com validates it's software on all of the major browsers. The following is a list of officially supported versions.

Internet Explorer 7 and 8 (version 9 support is pending)

Firefox 3 (version 4 support is pending)

Safari 5

Chrome 9 (later versions pending)

Earlier versions of these browsers are not officially supported, but may work with some limitations. We attempt to support major new browser versions within 6 months of release on a best efforts basis.

What type of security does Keenelandselect.com account wagering use?

All data is encrypted. Connection is secure by SSL Version 3. Connection is a dedicated, closed loop. Keenelandselect.com does not store any credit card information on its servers. Our encryption keys are provided by VeriSign. You may view our VeriSign security information by clicking on the VeriSign logo on the home page.

Why don't I see the closed padlock in my browser indicating the site is secure?

Encryption keys are used to secure your transactions. This site uses frames to display both secure and non secure pages (such as this FAQ page) in a manner to maximize the online experience. When both secure and non-secure items are presented online in frames, the closed padlock will not appear in your browser. This is a normal occurrence.

Is my personal account information secure?

All personal account information is strictly confidential and stored in secure servers. No information will be submitted to any other entity without a legally binding subpoena or order. This includes all wagering information.

What protection do I have from others using my account?

Your User Name and Password or PIN (personal identification number) and account number protect your account.  You are responsible for maintaining the security of this account access information.  Player Services staff can not view your PIN or your password; however, they can reset it after verifying personal identifying information.

What does my PIN do?

Your PIN is used in conjunction with your account number to verify permission to access your wagering account.  Onsite deposit clerks, player services and live tellers will ask for your PIN to verify that you have permission to access the account. You should be careful with it,and strictly limit access to it.

May I access my account from someplace other than my own computer? (e.g., work.)

Yes, you may access your Keenelandselect.com account from any computer that has an Internet connection as long as you have your User Name and Password.

May my friends use my account?

Your User Name and Password or Account # and PIN protect your account. You must not permit anyone else to access the service through your account. You are responsible for maintaining the confidentiality of your User Name and Password and Account # and PIN. Keenelandselect.com assumes all wagers made through your Account # and PIN are authorized by the account holder who must be 21 years of age and a U.S. resident living in a state where account wagering is legal and where Keenelandselect.com accepts accounts.

I received an error "Video Access Restricted."

It has been our policy to offer live video for free and that will continue. We take great pride in delivering these services at no charge to you. In peak viewing times, you may have noticed video disruptions. This is due to the large number of viewers at one time on the system.

To protect our regular customers who use the system to wager and view the races, we have implemented the following video access policy:

Video streaming will be available for those account holders who have wagered:

1) A minimum of $50 in the last 5 days you have accessed the video system or,

2) A minimum of $50 during the last 5 calendar days or,

3) A minimum of $100 wagered during the previous 30 calendar days or,

4) A minimum of $600 wagered during the previous 90 calendar days or,

5) A minimum of $5,000 during the previous 360 calendar days.

Viewing will be restricted until any of the minimum requirements are met. The account will then be automatically updated and the restriction will be lifted. The wagers accumulate for telephone and internet service.

I am experiencing some difficulties with live video, what can I do?

Launching multiple instances of Keeneland Select TV or watching Keeneland Select TV while using the video players from Keeneland Select Express can lead to lower video quality and performance.

If experiencing prolonged issues with the video, you can contact Roberts Communication Network (RCN), our video provider, at 1-603-536-6080, extension 312, and RCN technicians can run diagnostic tests to help identify the root cause of the problem.

Conditional Wagering more topics

What is a "conditional wager"?

A conditional wager allows a player to set minimum odds thresholds that must be satisfied (at a scheduled minutes-to-post timeframe) before the wager is sent to tote for processing. If the minimum odds thresholds are satisfied at the selected timeframe (relative to minutes-to-post), the bet is sent to tote for processing. Otherwise, if the minimum odds thresholds are NOT satisfied, the conditional wager 'fails' and no bet is sent to tote. Conditional wagering enhances the bettor's ability to easily place wagers that he/she feels represent good value.

Which bet types support conditional wagering?

Conditional wagers are currently available for Win, Daily Double, Exacta, and Quinella wagers. Conditional 'WIN' wagers are restricted to only those bets involving a single betting interest. Conditional 'DAILY DOUBLE', 'EXACTA', or 'QUINELLA' wagers are restricted to a single ('straight') combination consisting of exactly two betting interests.

How do I place a conditional wager?

Conditional Wagers can only be placed online at Keenelandselect.com. Conditional wagers can NOT be placed when using live phone operators to place your wager. When constructing a bet online at Keenelandselect.com, a "Make this a conditional wager" checkbox will appear for any wager which is eligible for conditional wagering. After marking the checkbox, you will be able to: (1) Define your minimum odds threshold by entering the minimum win odds (for WIN wagers) or entering the minimum Probable Payoff (for Exacta, Daily Double, or Quinella wagers); and (2) Set the scheduled timeframe (relative to minutes-to-post) for the conditional wager to be evaluated. Then, after setting your conditional wager criteria, continue the construction of your wager as normal.

How does conditional wagering help the bettor?

Conditional wagering helps the player:

• Make value oriented bets without having to constantly monitor the tote
• Ensure fair odds when placing bets - especially when placing bets in advance
• Avoid wagers on overbet ("underlay") horses

Are conditional wagers "fixed odds" bets? Are the minimum payoffs guaranteed?

No. The payoffs for conditional and non-conditional bets remain identical. Conditional wagers merely allow the player to define if/when a bet should be sent tote. Conditional wagers accepted by tote may ultimately pay less than the minimum odds/minimum probable payoff since final odds and payoff information cannot be determined until all wagers have been placed into the pari-mutuel pool. Conditional wagers do NOT guarantee a minimum odds/probable payoff on your wager.

Will my bet be cancelled if the odds drop after the bet is sent to tote?

No. After the bet has satisfied the minimum odds/probable payoff criteria(at the scheduled timeframe) and the bet has been accepted by tote, the bet will remain in the pari-mutuel pool - regardless of later odds changes.

How do I know if my conditional wager was sent to tote?

As always, today's betting activity for your wagering account can be reviewed through "Recall Today's Bets" (available in the drop down under "More Options" on the wager frame). In addition, betting and transaction activity which occurred before today can be reviewed under "Detailed Account History" (available through "Manage My Account").

The status ("Open", "Accepted", "Completed", "Cancelled", or "Failed") of any wager can be reviewed from these screens.

What is an "Open", "Accepted", "Completed", "Cancelled", or "Failed" conditional wager?

The "status" of a conditional wager falls into one of the following states:

"OPEN" wagers have been submitted by the bettor but have NOT yet been sent to tote.

"ACCEPTED" wagers have already been sent to and accepted by tote.

"CANCELLED" wagers have been cancelled by the bettor before being sent to tote.

"COMPLETED" wagers have been accepted by tote and the results of the bet have also been settled by tote.

"FAILED" wagers have failed to satisfy their minimum odds/probable payoff criteria and were NOT sent to tote -or- the bets were rejected by tote for some reason.

Can I cancel a conditional wager?

"Open" conditional wagers which have not yet been sent to tote can be cancelled via Recall Today's Bets (available in the drop down under "More Options" on the wager frame).

Why isn't my account balance debited immediately after placing a conditional wager?

Account balances are not debited until the conditional wager has been successfully accepted by tote. In the event your account balance does not have the funds needed when being processed by tote, the wager will 'fail'. Be sure to maintain a sufficient account balance to fulfill all of your "open" conditional wagers. Otherwise, your conditional wager(s) may be rejected by tote for insufficient funds.

If your account balance does not have sufficient funds to satisfy multiple conditional wagers made on the same race with the same scheduled timeframe(relative to minutes-to-post), the wagers will be processed in the order that (i) the condition is satisfied and (ii) the wagers were created.

Why are some Minimum Probable Payoffs based on a $1 base wager amount and others based on a $2 base wager amount?

Unfortunately, base wager amounts vary from track to track for the reported Probable Payoffs of Exacta, Daily Double, and Quinella wagers. Some tracks use a$1 base wager amount when reporting their Probable Payoffs and other tracks use a $2 base wager amount. For this reason, it is important to pay attention to the displayed base wager amount when defining your minimum Probable Payoff.

Why don't you offer conditional wagering for Place & Show wagers?

The tote only provides current odds and probable payoffs for Win, Exacta, Daily Double, and Quinella wagers. For this reason, conditional wagers are restricted to only those bet types.

Why don't you offer conditional wagering for 'Box' and 'Wheel' wagers?

Unlike 'straight' wagers involving a single probable payoff, there are multiple probable payoffs for box and wheel wagers (one for each possible combination). What if only five of the six combinations in a3-horse box meet your minimum probable payoff criteria? Should the conditional 3-horse box wager "fail" and no bet be sent to tote? Or, should five individual straight exactas be automatically placed (instead of the 3-horse box)? How should the late scratch of a runner be handled? As you can see, the complexity is raised considerably for box and wheel wagers. Therefore, conditional WIN wagers are currently restricted to only those bets involving a single betting interest. And, conditional EXACTA, DAILY DOUBLE, or QUINELLA wagers are restricted to a single ('straight') combination consisting of exactly two betting interests.

Keeneland Select Express FAQs more topics

What is Keeneland Select Express?

Keeneland Select Express is a premium wagering interface now available free-of-charge to Keenelandselect.com Players.

How can I access Keeneland Select Express?

You can access Keeneland Select Express directly from the wager now section after you login to Keenelandselect.com. Simply click "Keeneland Select Express" as your wagering experience selection to launch Keeneland Select Express.

What are the minimum technical requirements for Keeneland Select Express?

Here are the minimum requirements to use Keeneland Select Express on your computer:

Windows users: Keeneland Select Express works with Internet Explorer version 7.x but is optimized in Internet Explorer version 8.x or later. It also works with FireFox version 3.x or later. It has been noted that Keeneland Select Express performs fastest in Google Chrome version 8.x or later. Download Google Chrome here.

Apple Macintosh users: Keeneland Select Express requires Mac OS 10.5 or later. For browsers, use Safari version 3.x or later or Firefox version 3 or later.

Software: No additional software is required to use Keeneland Select Express.

Internet Connection Speed: A minimum internet downstream connection of 1 Mbps is recommended for using Keeneland Select Express, largely in order to view the live video or race replays. To test your internet connection speed, please check out the Keenelandselect.com Bandwidth Tester here. To increase your connection speed, please contact your internet service provider.

Mobile Devices: Keeneland Select Express, including its basic wager pad, may function on most mobile phones and smart phones, including Apple's iPhone and iPad, but performance will depend on the device's browser application version and settings.

Is there an extra charge for accessing Keeneland Select Express?

No. Keeneland Select Express is available free-of-charge to Keeneland Select Players.

What are some of the features in Keeneland Select Express?

Premium features and services available free-of-charge on Keeneland Select Express include:

• Rich, data-intensive user interface featuring track and race programs, live odds and probables, pool totals, will pays, late changes, and race results.
• Wagering services, including access to Keeneland Select Pro.
• Live multi-track video streaming, plus access to Keeneland Select TV for high-quality video streaming.
• Race Replays

How do I select the tracks I want to watch and wager?

Once you have logged in and selected the Keeneland Select Express wagering experience, select the boxes next to the tracks you want to view. Then click "OK". You may also simply select a track on the left side of the screen to go directly to that track program.

How do I view a track program?

Once you have selected your tracks and clicked OK, select your desired track on the left side of your screen by clicking on the corresponding track button. The track program will appear in the middle of the page for the track you selected.

How do I change the tracks I'm viewing?

If the track you'd like to switch to is available on the left side of your screen, you can click on the corresponding track button to go directly to that track program. If your desired track is not visible on the left side of your screen, you can hit the "Change Tracks" button in order to switch tracks.

How do I change the race I'm viewing?

Use the race selection pull down option near the top of the screen to change the current race you are viewing.

How can I access video streaming?

Select the "Live Video 1" and "Live Video 2" links found on the upper portion of the screen.

Can I switch between different track feeds?

Yes. Simply click on the Tracks option in the live video screen for a listing of available tracks.

I am experiencing some difficulties with live video, what can I do?

Launching multiple instances of Keeneland Select TV or watching Keeneland Select TV while using the video players from Keeneland Select Express can lead to lower video quality and performance.

If experiencing prolonged issues with the video, you can contact Roberts Communication Network (RCN), our video provider, at 1-603-536-6080, extension 312, and RCN technicians can run diagnostic tests to help identify the root cause of the problem.

How do I wager?

Click on the "Wager Now" button on the top right hand side of the screen and follow the step-by-step instructions shown on the Wager Pad.

Note: you can select either the "Basic" or "Pro" wagering options within Keeneland Select Express. The "Basic" option will launch the Keeneland Select Express wager pad upon selecting "Wager Now". The "Pro" option will launch Keeneland Select Pro upon selecting "Wager Now".

What is the Keeneland Select Express basic wager pad?

The Keeneland Select Express basic wager pad enables you to build and submit your bet sequentially. The wager pad will default to the track and race you are viewing when launched. You will then be prompted to select the wager amount, wager type, and wagering number(s) just as if you were at the track.

How do I know if my wager was accepted?

An on-screen wager confirmation will display prior to submitting your wager and after submitting your wager with an acceptance confirmation message.

How do I view wagers I've placed today?

The Keeneland Select Express wager list will display your wagers specific to the track and race you are viewing on the screen. For a complete list of your current day wagers, select the "manage my account" link, then select "Recall Today's Bets" link.

Can I cancel a wager?

Yes. The Keenelandselect.com Wager Cancellation feature enables customers to quickly and easily cancel a wager online (within reasonable pre-defined limits). In Keeneland Select Express, select the "manage my account" link, then navigate to the "Recall Today's Bets" screen to initiate a wager cancellation.

Can I view my account balance?

Yes. Simply select the "Account Balance" link found near the top of your screen.

How do I fund my account?

To fund your wagering account, select the "Deposit Funds" link found near the top of your screen.

How do I withdraw funds from my account?

To request a withdrawal, select the "Manage my Account" link and click on "Withdraw Funds".

How do I track my previous wagering activity?

You can see your account history which contains wagering activity details and deposit and withdrawal information. This feature can be found by selecting "Detailed Account History Report" on the "Manage Your Account" page. This report can assist you in your record keeping.

How can I access Race Replays?

Race replays can be accessed by simply clicking the video icon displayed next to a horse's name on the Program tab.

How can I view Pools, Exotic Probables, or Will Pays?

On the Keeneland Select Express program screen, simply click on the corresponding tab near the top of your screen, e.g. "Exotics", "Pool Totals", or "Will Pays".

How can I view Late Changes?

On the Keeneland Select Express program screen, simply click on the "Late Ch." tab near the top of your screen.

How can I view Race Results?

On the Keeneland Select Express program screen, simply click on the "Results" tab near the top of your screen.

How can I access handicapping information such as PPs?

Keeneland Select offers value-added handicapping information to assist horseplayers in their wagering. You can click on the "View PPs" or "Free PPs" links built in to the program view (next to the print tab) to browse a variety of handicapping products.

Keeneland Select Pro FAQs more topics

What is Keeneland Select Pro?

Keeneland Select Pro is a revolutionary new, highly efficient way for you to build and submit your bets faster than ever before.

How can I access Keeneland Select Pro?

You can access Keeneland Select Pro directly from the wager now section after you login to Keenelandselect.com. Simply click "Keeneland Select Pro" as your wagering experience selection to launch the Keeneland Select Pro application. Keeneland Select Pro may also be accessed from Keeneland Select Express by selecting the "Pro" option next to the "Wager Now" button.

What are the minimum technical requirements for Keeneland Select Pro?

Keeneland Select Pro requires a one-time download and installation to your computer. The process could take a few minutes, depending on the quality of your internet connection.

Software: Keeneland Select Pro users will need to install Adobe AIR, version 2.0 or later. When clicking the >Keeneland Select Pro button, if you don't have Adobe AIR, an overlay will appear to prompt you to install it. If you already have Adobe AIR installed on your computer, the overlay will prompt you to install Keeneland Select Pro. Once Adobe AIR is installed, the process will move automatically to installing Keeneland Select Pro.

Note that in order to load the Keeneland Select Pro button on the Wager Now page, you will need Adobe Flash Player version 10.1, which can be downloaded here.

You can also install Adobe AIR directly from the Adobe website. Users on MAC OS v.10.5 or Internet Explorer 9 will need to use this link to install Adobe AIR before downloading and installing Keeneland Select Pro.

Internet Connection Speed: A minimum internet downstream connection of 1 Mbps is recommended for using Keeneland Select Pro. To test your internet connection speed, please check out the Keenelandselect.com Bandwidth Tester here. To increase your connection speed, please contact your internet service provider.

Mobile Devices: Keeneland Select Pro will not function on mobile phones and smart phones, including Apple's iPhone and iPad, because Keeneland Select Pro is not currently optimized for mobile devices, and these devices largely do not yet support Adobe AIR or Adobe Flash.

Is there an extra charge for accessing Keeneland Select Pro?

No. Keeneland Select Pro is available free-of-charge to all Keeneland Select Players.

What are some of the features in Keeneland Select Pro?

Keeneland Select Pro offers increased wager speed and efficiency plus a new set of features designed to enhance the wagering experience, such as:

• A variety of time-saving options including a copy function for more efficient Trifecta and Superfecta wagers, and a set of user preference settings such as an "off" switch for wager confirmations.
• Keeneland Select Pro sorts wagers by track and race and displays cumulative wager totals – by track or by race – for the day.
• Keeneland Select Pro displays your account balance at the bottom of the screen.
• Keeneland Select Pro allows you to have your selections retained or cleared after you submit a bet as a customizable option.
• Quick and easy account funding is available by selecting the "Fund Account" tab.
• Single-pane wager entry enabling you to place complex exotic wagers, such as trifectas, superfectas, and Pick 6s – bets that used to require 20 steps – with just a couple of mouse clicks…in a fraction of the time.

How do I view wagers I've placed today?

You can view your current day wagers by selecting "Refresh Today's Wagers" on the Keeneland Select Pro wager history tabs. The "Today's Wagers" view will show all your current day wagers starting in the order they were last placed. You can also view wagers specific to the current track and race you currently have selected on the Keeneland Select Pro betting grids.

How do I see I much I've wagered today?

Your cumulative wager total is displayed below the Keeneland Select Pro wager history tabs and will display your total wager amount for the day, your total wager amount on a given track for the day, or your total wager amount on a given race for the day.

Is Conditional Wagering available?

Yes. Conditional wagers are currently available for Win, Daily Double, Exacta, and Quinella wagers. Conditional 'WIN' wagers are restricted to only those bets involving a single betting interest. Conditional 'DAILY DOUBLE', 'EXACTA', or 'QUINELLA' wagers are restricted to a single ('straight') combination consisting of exactly two betting interests. Learn more about conditional wagering.

How do I turn off wager confirmation?

For faster and more efficient betting, you can elect to turn off the wager confirmation and wager accepted dialogs. Your wager will automatically be placed once you click on the Submit button. To enable this option, select the "Options" button on Keeneland Select Pro and select "Off" for the Confirm Wager option to take effect.

Keeneland Select Pro Conditional Wagering FAQs more topics

What is a Conditional Wager?

A conditional wager allows a player to set minimum odds thresholds that must be satisfied (at a scheduled minutes-to-post timeframe) before the wager is sent to tote for processing. Learn more about conditional wagering.

Can I view a status on my Conditional Wagers?

Yes. The "Conditional Wagers" tab in Keeneland Select Pro allows you to view the current status of the conditional wagers you've placed for the current day.

Can I cancel a conditional wager?

"Open" conditional wagers which have not yet been sent to tote can be cancelled via Recall Today's Bets (available in the drop down under "More Options" on the wager frame).

In Keeneland Select Pro, you can click on the 'Cancel' button found in the conditional wager tab in the bottom section of the application.

Keeneland Select TV FAQs more topics

What is Keeneland Select TV?

Keeneland Select TV is a new high-quality video player available exclusively to Keeneland Select customers. Keeneland Select TV provides the next generation experience for viewing live racing on the internet. With Keeneland Select TV, players can take advantage of a broadband internet connection to view the highest quality live racing video on the internet integrated with live racing programs, real-time results, charts, and enhanced odds information.

How can I access Keeneland Select TV?

On the Keenelandselect.com wagering screen, a "TV" icon now appears next to each of your selected tracks. Click the "TV" icon to launch the Keeneland Select TV application for your selected track. Keeneland Select TV may also be accessed from the "Live Video" page.

What are the minimum technical requirements for Keeneland Select TV?

The quality of your experience with Keeneland Select TV will depend mostly on your internet connection speed and your computer's ability to render high-quality graphics.

Here are the minimum requirements to use Keeneland Select TV on your computer:

Windows users: Keeneland Select TV works with Internet Explorer version 6.x or later, or with FireFox 2.x or later.

Apple Macintosh users: Keeneland Select TV requires Mac OS 10.4.10 or later and the Safari 3.x browser or later; or the Firefox 2.x browser or later.

Software: Keeneland Select TV uses Adobe Flash Player version 10.1. If you don't already have Flash Player 10.1 installed on your computer, you will be prompted to install Flash Player 10.1 when launching the Keeneland Select TV for the first time.

Internet Connection Speed: A minimum internet downstream connection of 1 mbps is recommended for using Keeneland Select TV. The best experience will be at 3 Mbps or higher. To test your internet connection speed, please check out the Keenelandselect.com Bandwidth Tester here. To increase your connection speed, please contact your internet service provider.

If your internet download connection is less than 1 mbps you may use the traditional Windows Media Player to watch live video. The video icon for Window Media Player video is displayed on the wagering interface to the left of the TV icon.

Mobile Phones: Keeneland Select TV will not function on most mobile phones and smart phones, including Apple's iPhone, because these devices do not yet support Flash Player 10.1.

Is there an extra charge for accessing Keeneland Select TV?

No. Keeneland Select TV is available free-of-charge to players who meet the minimum wagering requirement for live video access.

What are some of the new features in Keeneland Select TV?

• A Wager tab has been added to enable users to place wagers
• Race Replays
• A Pools & Probables tab
• An expanded Results tab
• User configurable Video Speed settings (Low, Medium, High)

How can I access the Wager tab?

Simply click the "Wager" tab located adjacent to the "Program" tab and the "Results" tab.

How can I access Race Replays?

Race replays can be accessed by clicking Change Video (found by hovering over the bottom left of any video panel). Then, select the "Replays" tab displayed at the top of the Video Guide screen. Race replays can also be accessed by simply clicking the video icon displayed next to a horse's name on the Program tab.

How can I view Pools, Exotic Probables, or Will Pays?

Simply click the "Pools & Exotics" button located on the Program tab.

What might cause "choppy" video or sound?

The video and sound quality you experience with Keeneland Select TV depends mostly on your internet connection speed and your computer's ability to render high quality graphics. Your internet connection speed can vary considerably depending on a number of factors: the time of day, your internet service provider, the activity of others on your home or office network, etc.

Keeneland Select TV provides four (4) video bitrate options: "Optimized", "High", "Medium", and "Low". The numbers in the High/Medium/Low settings indicate the resolution of the video. The higher the number, the greater the resolution resulting in video with finer detail. The "Optimized" setting is applied by default and is expected to provide the best video viewing experience. With the "Optimized" setting, the appropriate bitrate is automatically updated and adjusted, as necessary, to match your current internet connection speed. However, if you desire, the other "fixed rate" bitrate options also remain available.

If experiencing prolonged issues with the video, you can contact Roberts Communication Network (RCN), our video provider, at 1-603-536-6080, extension 312, and RCN technicians can run diagnostic tests to help identify the root cause of the problem.

I'm experiencing "choppy" video or sound...How do I adjust the video speed?

The video bitrate option which provides the best video viewing experience is dependent upon the speed of your internet connection. And, your internet connection speed can often fluctuate. During those times when your internet connection cannot sustain the currently configured bitrate setting (e.g. "High", Medium, or "Low"), you are likely to experience "freezing" or "stuttering" video. The "Optimized" setting is applied by default and is expected to provide the best video viewing experience. With the "Optimized" setting, the appropriate bitrate is automatically updated and adjusted, as necessary, to match your current internet connection speed. However, if you desire, the other "fixed rate" bitrate options also remain available.

If you want to switch to a different bitrate option, simply hover your mouse over the video panel and select the "adjust video settings" option. In most cases, the "Optimized" video setting can be expected to provide the best video viewing experience.

I am experiencing some difficulties with live video, what can I do?

Launching multiple instances of Keeneland Select TV or watching Keeneland Select TV while using the video players from Keeneland Select Express can lead to lower video quality and performance.

If experiencing prolonged issues with the video, you can contact Roberts Communication Network (RCN), our video provider, at 1-603-536-6080, extension 312, and RCN technicians can run diagnostic tests to help identify the root cause of the problem.

How can I "hide" the thumbnail videos or switch to full screen video?

Keeneland Select TV offers three (3) different video display modes. By default, Keeneland Select TV displays a combination of the main video, and up to four (4) "thumbnail" videos, and the program/information panel. You may alternatively select to view the main video in "Full Screen" mode ("thumbnail" video and program/information panels are not displayed) or in a "No Thumbnail Videos" mode. To switch the video mode, simply hover your mouse over the bottom right of the main video panel. Then, click one of the three video modes shown.

Are full results charts available through Keeneland Select TV?

Yes. A link to the full result chart (PDF) for a race can be found at the bottom of the Results information displayed for any specific race. Please note, however, that charts are generally not available until about thirty minutes after the race is declared official.

Why can't I rewind the video?

The current version of Keeneland Select TV supports live video streaming only. Therefore, only "play" and "stop" controls are available.

What do the symbols and ratings in the "Handicapping View" represent?

The "Handicapping View" (available through the Program tab) offers a variety of handicapping angles and rankings to help players quickly identify the likely contenders in a race. Listed below is a brief description of the rankings, ratings, and angles:

TOP 3 RANKINGS:

Top 3 Picks

• The top three computer ranked picks for the race based on each runner's recent starts

Class

• The top three ranked "Class" horses based on each runner's recent BRIS Class ratings

Speed

• The top three ranked "Speed" horses based on each runner's recent BRIS Speed ratings

Pace

• The top three ranked "Pace" horses based on each runner's recent BRIS Early Pace ratings.

ANGLES:

•  Best Bet - A horse that is ranked among today's most likely winners by the computer
•  Top Pick - The top computer pick for the race
•  Hot Jockey - A horse ridden by a jockey that has been "hot" in last seven (7) days
•  Clocker Special - A horse that has recorded a fast workout in the last seven (7) days
•  Trainer Angle - A horse whose profile fits a profitable and high win% angle of the trainer
•  Distance Specialist - A horse which has performed exceptionally well over the track & surface
•  Hot Trainer/Jockey Combo - A Trainer/Jockey combination which has been "hot" in the last 14 days
•  Horse For Course - A horse which has performed exceptionally well over the track and surface
•  Exiting A Key Race - A horse exiting a race that has produced multiple horses that won their next start.

What do the "Profit Line" odds under the red arrow represent?

Profit Line odds represent each horse's estimated probability of winning based on a rigorous computer study encompassing thousands of races. Profit Line odds incorporate numerous handicapping factors (speed, class, pace, form, weight, distance, surface, trainer, jockey, pedigree, recency, etc.). Profit Line odds are provided for all North American thoroughbred races (not available for harness and foreign races). There are countless ways to use Profit Line to help you make winning bets. The horse with the lowest Profit Line odds is deemed to be the most likely winner according to Profit Line. Another approach is to look for Profit Line "overlays" (noted in RED). Whenever the current odds of a horse is greater than (or equal to) the Profit Line odds, the Profit Line odds are displayed in RED. Profit Line deems these "overlays" because the current odds are greater than (or equal to) to the horse's estimated fair chances of winning.

What do the assorted ratings in the "Stats" tab represent?

The "Stats" tab offers four categories of handicapping statistics (Racetype Stats, Track Bias Stats, Run Style Stats, and Race Summary Stats) for a race. Listed below is a brief description of the statistics provided:

RACETYPE STATS: statistics specifically related to today's track, distance, surface, and racetype

# Races - the # Races found for today's racetype

Win % - the % Races won by Favorites for today's racetype

Itm % - the % of in-the-money finishes by Favorites for today's racetype

$2ROI - the Favorite's average $2 win ROI for today's racetype

Avg Field Size - the average field size for today's racetype

Avg $2 Win Payoff - the average $2 win payoff for today's racetype

% Wnrs >= 10/1 - the % of races won at >= 10/1 odds for today's racetype

TRACK BIAS STATS: statistics specifically related to today's track, distance, and surface

# Races - represents the # Races evaluated for Track/Distance/Surface

% Wire - the % races won in "wire-to-wire" fashion

1Call - the winner's average beaten lengths at the 1st call

2Call - the winner's beaten lengths at the 2nd Call

Rail - Post 1 Win%

1-3 - Post 1 - 3 Win%

4-7 - Post 4 - 7 Win%

8+ - Post 8 & up Avg Win%

RUN STYLE STATS: statistics specifically related to the running style of previous winners at today's track, distance, and surface

E - %Races won by "Early" run styles

E/P - %Races won by "EarlyPresser" run styles

P - %Races won by "Presser" run styles

S - %Races won by "Closer" run styles

"Early" run style winners typically win by leading or battling for the lead throughout the duration of the race. "Early/Presser" run style winners typically race in close proximity to the lead before making their winning move. "Presser" run style winners typically race in mid-pack early before making their winning move. "Sustained" (or "Closer') run style winners typically race in the back-of-the-pack early before making their winning move.

RACE SUMMARY STATS: average recent pace and speed ratings (at distance/surface) for each runner

Pg# - Program number

Horse - Horsename

E1 - Average 1st call pace/speed rating in recent starts for the horse

E2 - Average 2nd call pace/speed rating in recent starts for the horse

Late - Average Late Pace rating in recent starts for the horse

Spd - Average Distance/Surface Speed in recent starts for the horse

Why are there no angles listed for some races?

The handicapping angles (on the Program tab) are provided for North American thoroughbred races only. Statistics and Angles are not currently available for harness racing, foreign racing, and other non-thoroughbred racing breeds.

Why does my video stop playing after "X" minutes / Why am I seeing time-out messages?

Keeneland Select TV will stop streaming if it doesn't receive any input for an hour. You can resume viewing the stream by clicking on the dialog box that appears.

You can avoid the time-out all together by clicking on any of the Keeneland Select TV controls, such as the Program, Stats, Results, or Wager widgets, or by clicking on a thumbnail, or by changing a selection in any of the pull-down menus.

The reason Keeneland Select TV times out is to reduce unnecessary bandwidth load when users have stopped watching but have accidentally left Keeneland Select TV running.